Support
If something went wrong, or you have a question, write to us directly.
How to reach us
Or in the app: My account → Contact us.
Common questions
How do I cancel or move a wash?
In My orders, open the order and choose to cancel or change the time. Cancelling more than four hours before puts the whole amount back in your wallet; inside four hours, half of it, because the crew have held that time for you. A wash taken from a subscription goes back on the card either way.
I have forgotten my code.
You sign in with your number and a four-digit code you chose the first time. If you have forgotten it, write to us from your registered number and we will reset it. After five wrong tries the number rests for fifteen minutes, which protects your account.
The crew are late, or did not arrive.
You get a notification when the crew set off and when they arrive. If the time has passed, write to us straight away and we will chase it.
How does a subscription work?
A subscription is a number of washes over a set period, for one car. Each booking uses one, and what is left shows in My subscriptions.
I want my account deleted.
Write to us from your registered number, or by email, and ask for deletion. We delete your data within seven working days, except receipts the law requires us to keep.
Do you come to my area?
We work in Dammam, Al Khobar and Dhahran. When you drop the pin, the app tells you whether it is inside the area we reach.