Privacy policy

What we collect

• Your mobile number: it is how you sign in, and how the crew reach you when they need to.
• Your name: to address you, and so the crew know whose car it is.
• Your car: plate, make, model and colour, so the crew wash the right one.
• Location and address: the pin you drop and the address you write, because the wash happens where your car is. We do not follow your location outside the app or in the background.
• Orders and payments: your washes, subscriptions, wallet balance and receipts.
• A notification id: a token for your device, used to tell you how your order is going.

What we do not collect

• Card details: they are typed on the payment provider's own page; they never pass through us and we do not keep them.
• Your contacts, photos or files.
• Your location while the app is closed.

Why we collect it

• To do the wash you booked, at the time and place you booked it.
• To tell you how your order is going.
• To issue receipts and to return money when you cancel.
• To improve the service: arrival times, and the areas we cover.

Who it is shared with

• The crew doing the wash: your name, number, address and car, as far as they need it to reach you.
• The payment provider, to take payment and to refund it.
• The SMS provider, your number, when a message about your order is sent.
• Google services: Firebase for notifications, and Maps for working out driving times.
• The authorities, where the law requires it of us.

How long we keep it

• Your account details, for as long as the account exists.
• Orders and receipts, for as long as accounting and tax rules require.
• The notification id is deleted the moment you sign out or remove the app.

Your rights

• See what we hold about you, and get a copy.
• Correct anything that is wrong.
• Delete your account and your data, except what the law requires us to keep.
• Turn notifications off at any time in your phone's settings.
• Ask for any of these through the support page; we answer within seven working days.

Keeping it safe

• Traffic between the app and our servers is encrypted.
• Access to customer data is limited to the people whose work needs it.
• Our servers and database are protected by passwords and keys that are not shared.

Children

• The service is for people who own a car and can enter a contract, and we do not knowingly collect children's data.

Changes to this policy

• We may update this page; the date at the top says when. Anything substantial, we tell you in the app.

About privacy, write to